Advance your potential – and reach your goals

The Sr. Technology Change Management Analyst position will report to the Operational Excellence team. This role will be responsible for driving processes for handling Technology changes and releases to minimize impact of change related problems.

Primary Duties

Change:

• Change Partner with the Change Management process owner to define and refine change management processes, including setting requirements for what must be in place before a change can be implemented.
• Determine requirements for which changes can be auto-approved via automation, versus which changes require a manual review & approval. Drive toward automation as much as possible. However, changes with higher risk, greater impact, higher complexity or manual deployment may require more scrutiny.
•  Establish and operate change intake. Review change requests and ensure requests are complete, accurate and follow established procedures.
• Assess risk, drive actions to ensure changes are prepared to be executed without impact. Work with teams on any unsuccessful changes to ensure issues are corrected so that we can prevent repeated mistakes and improve.
• Engage with Technology peers to learn about development activities or infrastructure changes early in the lifecycle to help ensure change preparation is completed in advance. Provide leadership and guidance to team members on the change process.
• Contribute to recurring change summary and metrics reports. Use data to identify areas of concern and drive focus.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or Related field Minimum experience of 2 years working in a Technology organization Analytical mindset and ability to grasp complex topics.
• Understanding of application and infrastructure stacks and technologies. Excellent verbal and written communications
• Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook) Ability to multi-task with multiple priorities Proven ability to establish and maintain positive customer and team member relationships

Nice To Have:

ITIL training certification Extensive experience with Change and/or Release Management Experience as a user of the ServiceNow platform for Change or Release Management Hands on experience deploying changes and releases

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
• Up to 4% matching 401(k)   
• Employee Stock Purchase Plan (10% share discount)   
• Tuition reimbursement   
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 
• Paid sick leave as determined by state or local ordinance, prorated based on start date 
• Paid holidays (7 days per year, based on start date) 
• Paid volunteer time (3 days per year, prorated based on start date)