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The Centralized Verification Specialist Senior will be responsible for accurate and timely investigation of sub-prime consumer loan applications.  Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies.  Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nationwide branch office network.

In the Role

• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws
• Act as point of escalation for department, working more complex requests and exception approvals
• Assists in training new hires and supporting ongoing training to existing TM’s
• Supports peers as subject matter experts in departmental policy, procedure, and best practices
• Cross trained in multiple functional areas
• Comprehensive understanding of verification workflow
• Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
• Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
• Provide escalation support on complex issues that may arise to ensure timely and accurate processing of loan stipulations
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
• Identify, investigate, and/or escalate potential fraud risks
• Act as a liaison between multiple internal and external customers and/or vendors.  This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
• Identify process improvement opportunities to increase efficient and effective loan stipulation verification
• Identify process related risks and offer suggestions on potential controls to mitigate risks

Requirements

• High School Diploma or GED plus 1 or more years in customer service
• Minimum 1 year of OMF verification experience
• Strong communication skills (oral, written, and interpersonal)
• Excellent customer service skills
• High level of motivation to deliver results
• Demonstrated ability to accomplish results in a team-based environment
• Ability to build relationships and partnerships
• Ability to review loan documents in a timely fashion for accuracy
• History of using sound reasoning and exercising good judgment