Push yourself to exciting new places

The Operations Analyst assists management in overall operations support and reporting. This role partners closely with various business partners to determine optimal staffing based on projected workload, resource availability and a variety of other factors affecting capacity planning. The Operations Analyst plays a vital part in the communication of capacity planning and coordinating resources needed to meet future business needs.

In the Role

• Analyze current and projected workload, resource availability, and any constraints or limitations to project future capacity needs to allow the business to effectively meet performance expectations.
• Compare projected need with the available resources to identify any potential capacity gaps and alignment with budget. 
• Partner with Business, Finance and Human Resource Leaders to address gaps such as adding resources, adjusting workloads or optimizing resource allocation. 
• Develop and prepare timely and accurate basic reporting and analysis.
• Analyze results of operations and performance based on existing reporting and ad hoc analytical business needs.
• Give basic presentations to various levels of management on reporting and analysis.
• Develop and implement new processes ranging in various levels of difficulty.

Requirements

• High School/GED Diploma
• Proficient technical skill set including Microsoft Office Suite.
• Actively work to grow technical skill set including , SAS, SQL, and Service Now.

Preferred Requirements

• Reporting Analyst, Operations Support and/or Call Center support experience.

Location: Onsite (hybrid) - Wilmington, DE; Fort Mill, SC; or Evansville, IN

Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. 

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:  

•     Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
•    Up to 4% matching 401(k)   
•    Employee Stock Purchase Plan (10% share discount)   
•    Tuition reimbursement   
•    Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) 
•    Paid sick leave as determined by state or local ordinance, prorated based on start date 
•    Paid holidays (7 days per year, based on start date) 
•    Paid volunteer time (3 days per year, prorated based on start date)